Terms and Conditions

Welcome to TEKO SOLUTIONS ASIA, INC’s Platform. TEKO is a corporation registered pursuant to the laws of the Philippines under S.E.C. Registration No. CS201729733 and with principal address at 6F OPL Building, 100 C. Palanca St. Legazpi Village, Makati.

By accessing our Platform, you hereby agree to the following Terms and Conditions: General
These Terms and Conditions ("Agreement") governs the use of the services ("Service") that are made available through our website and constitutes a legal agreement between you (Service User or Service Technician) and Teko Solutions Asia, inc. (Teko, The Teko Platform, The Website).

These Terms and Conditions represent the whole agreement and understanding between Teko.ph and the individual or entity who subscribes to our service either as a SERVICE USER or SERVICE TECHNICIANS.

PLEASE READ THIS AGREEMENT CAREFULLY. By submitting your request and by your use of the Service, you agree to comply with all of the terms and conditions set out in this Agreement.

Teko.ph may, in its sole discretion, change or modify this Agreement at any time, with or without notice. Such changes or modifications shall be made effective for all Service Users upon posting of the modified Agreement to this web address Teko.ph. You are responsible to read this document from time to time to ensure that your use of the Service remains in compliance with this Agreement.
1. Services

TEKO, The Platform, shall provide the following services ("Services")
  1. Connect Service Users (and vice-versa) in need of appliance services to Service Technicians.
  2. Ensure that the Service Technicians on The Platform complete the Services required by its Service Users with reasonable skill and care.
  3. Rectify any Service Technician labor issues within 30 days from the date the Service technician completed the service.
2. Relationship of the Parties

The Parties acknowledge and agree that the Services performed by The Platform through its Service Technicians shall not constitute a partnership, joint venture, agency relationship or otherwise between the parties. It is understood by the Parties that Teko solely provides the “Platform” within which the Service Users and the Service Technicians are connected for the purpose of addressing the maintenance or repair service requirements of the Users, and for no other purposes.

It is hereby understood that Teko.ph is not itself a Service Technician.
3. Definition of Terms:

It is hereby understood that Teko.ph is not itself a Service Technician.

The Platform - means the website and application on which the Service is made, available, owned, controlled, managed and hosted by Teko.ph, including but which may not be limited to: a.) accepting Service Users requests and connecting them to Service Technicians and vice-versa; b.) Facilitating quotations of services from Service Technicians to Service Users; c.) other services related to its purpose.

Services - means any cleaning, repair, and other maintenance services which are made available through the Platform and as defined in paragraph 1.

Account: means any registered account which is required to be created every time the Platform is used either as a Service User or Service Technician.

Service User: means any person or legal entity who has registered and use the Platform and requested the services offered by this Platform through Service Technicians, regardless of whether it resulted to a consummated service from its Service Technicians or not.

Service Technicians: means any person or legal entity who has registered for the purpose of offering or making their Services available to the Service Users.

Terms of Use: means the specific obligations which the Service Users and Service Technicians are bound to prior, during and after the completion of the Services requested via this Platform.

Agreement: means the Terms and Conditions agreed to by a Service User or Service Technician which are binding upon its Acceptance.
4. Users Representations:

By submitting your account application, you confirm the following:
  1. You are over 18 years of age.
  2. You intend to be either a Service User or a Service Technician.
  3. All the information you have entered in this website either as a Service User or Technician are true and correct.
  4. Your use of the website does not violate any applicable law or regulation, which you are subject to.
  5. You agree to pay for any Services requested through the use of the website.
  6. You have the authority to enter and be bound by these Terms of Use.

    These Terms of Use include:
    1. You acknowledge and agree to Teko’s fees and its related policies.
    2. You acknowledge and agree that the Service Technician is solely responsible for any damage or claim related to the service provided by the Service Technician.
    3. You agree that The Teko Platform is provided “as is” and without warranty
    4. You agree that The Teko Platform is a solely a technology platform providing a way for professional services to be booked with third party professionals (Service Technicians).
    5. You agree that Teko neither holds nor implies any liability for services rendered by these third parties, or any acts or omissions by them.
    6. You agree to acknowledge and pay any fees for booking and agreeing to a service by Service Technicians booked through The Teko Platform.
    7. You agree to submit to a dispute resolution process for 30 days before initiating any claims.
5. The Teko Platform (Function and Requirements for Use)

The Teko Platform is a communications platform that enables individuals or businesses (Service Users) to seek and obtain the professional services of Service Technicians. Teko and The Teko Platform does not provide professional services. Teko bears no responsibility or liability for any services provided by Professional Technicians, including any damage or breakage that may occur during and/or after the services have been performed.

A 30 day warranty (7 day warranty for cleaning services) on workmanlike repair services (labor) is required from all Service Technicians who utilize The Teko Platform.

Background checks are mandatory for all Service Technicians. However, the Service User must still exercise caution and due diligence to protect their property and personal safety. By the use of The Teko Platform, the Service User agrees to hold Teko free from liabilities or damages that may arise from dealing with Service Technicians, their conduct, and all the Services they provide.
6. Restriction of the Use of the Website:

While you are allowed to access the Website without first registering, full access to Teko.ph Services are allowed only after you have created your Account, where you would be required to provide your personal information and to create a Password, which you shall be solely responsible for, along with the following:
  1. You shall ensure that your Password is secured but you are expected to notify Teko.ph of any breach to your Account’s security or any suspicion of its unauthorized use.
  2. You are expected to provide true, correct and accurate Information in your Account.
  3. You shall not use any automated system and/or scripts including but not limited to “robots”, “spiders”, “offline readers”, “scrapers”, etc to access the Website or any of its sub website without prior written authorization from Teko.ph.
  4. You shall not open an Account for the sole purpose of collecting any information of the Service Technicians, soliciting them for employment, or contracting any business with them without prior consent of Teko.ph.
  5. You shall not use the Website with the intention of collecting in any manner any personal data of its Users for commercial or solicitation purposes.
  6. You shall not use the Website communication systems for any commercial or solicitation purposes.
  7. You shall not submit or send request messages which Teko’s Server cannot at a given time handle over the same period of time a person can handle by using conventional online web browser or mobile application. Provided however, that operators of public search engines may use spiders or robots to copy materials from the site for the purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials. Teko.ph reserves the right to revoke the exceptions, as it may be deemed necessary.
  8. You shall not alter or modify any part of the Website without written consent of Teko.ph.
  9. You are prohibited from copying or distributing any content or information in the Website without Teko.ph’s written authorization.
  10. You shall not in any manner alter, modify, distribute, copy any part of the Website.
  11. You shall not post any illegal, false, malicious, inaccurate, unauthorized, inappropriate, information or content in the Website.
  12. You shall not violate any applicable laws, third party-rights when using this Website.
  13. You shall not in any manner change the billing process or structure found in the Website.
  14. You shall not post any false or inappropriate feedback respecting the Service Technicians or Teko.ph.
  15. You may not use or access the Website that in any way adversely affects the performance or function of Teko.ph’s Services or the Website or interferes with the ability of authorized parties to access its Website.

You shall ensure that your Password is secured but you are expected to notify Teko.ph of any breach to your Account’s security or any suspicion of its unauthorized use.

You are expected to provide true, correct and accurate Information in your Account.
7. Terms of Use of Service Users and Service Technicians:

If you are using the Platform either as a Service User or Technician, you are bound by the following:

Service Technicians:
  1. You warrant that all the information you have provided in the Website are true, correct and accurate.
  2. You have the authority to represent and bind the legal entity in which you are connected to.
  3. You are qualified to and can perform the Services offered in this Platform and/or required by Service Users with reasonable care and skill.
  4. You acknowledge the right of the Teko.ph to verify the Information which you have provided in this Platform.
  5. You will not use the Website or any information regarding your profile or services in any manner to promote or market your own services or promote services which are not offered by Teko.ph.
  6. You will not solicit or offer your services directly to the Service Users, at any time.
  7. You shall ensure that your services are deemed satisfactory by the Service Users.
  8. You agree to rectify any labor issues within 30 days from the date of service.
  9. You agree to be bound by any other Guidelines which would govern the performance of the requested Services and are required of Service Technicians using The Teko Platform.
  10. You shall pay all your own taxes due as a result of the Services facilitated through this Platform in accordance with Philippine laws.
  11. You will not use the Website contrary to the Terms and Conditions which you have agreed to.

Service Users:
  1. You acknowledge your financial responsibility upon the use of the Services provided in the Platform and you shall not use the Platform knowing that you have no intention of paying, you have no ability to pay the Services you have requested or cannot meet your obligations to the Service Technicians.
  2. You shall ensure payment of the Services purchased by you unless the Service Technicians failed to perform the Services which you have requested; altered the description of the Services already agreed upon, there is an apparent clerical error on the quotations, or you doubt the identify of the Service Technician.
  3. You shall not use the Platform for any fraudulent purposes such as but not limited to using any pricing, quotation or any other information found therein for business purposes, commercial interests or for any other illegal purposes.
  4. You understand the limitations on the warranty and liability of Teko.ph with respect to your requested Services.
  5. You shall report any “labor issue” arising from a repair Service within 30 days from the completion of the requested Services.
  6. You acknowledge that the Service Agreement is terminated upon the completion of the Service requested unless Teko.ph receives a Report of any labor issue from the Service User within 30 days from the completion of the Service. In which case, the Teko.ph will rectify the issue, subject to the Limitations of Liability set forth in paragraph 7.
8. Limitations of Liability

Subject to the limitations set out in these Terms and Conditions, it is understood and acknowledge that the Teko.ph or any of its corporate officers or employees shall not be liable in whatever manner, for the following:
  1. Any (direct, indirect, consequential, or punitive) damages, losses, or costs suffered, incurred, or paid by you, pursuant to, arising out of or in connection with the use, inability to use, or delay of our Platform.
  2. The accuracy, completeness, merchantability, general quality of the service as performed by the Service Technicians.
  3. Any (personal) injury, death, property damage, or other (direct, indirect, special, consequential, or punitive) damages, losses, or costs suffered, incurred or paid by you, or any Third Persons whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the Service Technicians during the performance of the requested Services and/or to due to force majeure or acts of God.
  4. Any punitive, special, indirect, or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim during the performance of the requested Services.
  5. Any inaccuracy in the Information or Content submitted in the Website by either its Service Users or Technicians as made available in the Platform.
  6. Any advertisements and third party links or any representations made by any advertisements or third party links which may be found in the Website.
  7. Any malicious, inappropriate, unauthorized, illegal Content or Information posted by Service Users, Service Technicians or Third Parties in the Website.
  8. Any infringement of Copyright Laws by any of its Service Users or Service Technicians respecting any Information or Content which they warrant to be theirs.
  9. Any accuracy or usefulness of any Content submitted by its Service Users or Technicians.
9. Links

The Website may from time to time contain links to third-party Websites and/or advertisements. These Linked Sites may be provided solely as a convenience to You and not as an endorsement or sponsorship of what they provide. If you decide to access the links and use the advertised contents, you do so at your own risk. Teko.ph shall not be responsible for any damage or loss caused by the use of these Third-party websites, products or services found in the Website.

Any issues or concerns respecting any third-party good, products or services should be forwarded to the third party or advertiser concerned.
10. Disputes

Teko.ph shall not be responsible in any manner for any disputes between its Service Technicians and/or its Service Users, their agents or any Third Parties, which could arise out of the performance of the requested Services.

It is further understood that any dispute arising from the Service Contract should be resolved without the participation of Teko.ph.
11. Termination

Teko.ph may terminate your account at any time, with or without notice, for conduct that is in breach of this Agreement, for conduct that it believes is harmful to its business, or for conduct where the use of the Service is harmful to any other party.
12. Intellectual Property Rights

Unless stated otherwise, the software, required for our services or available at or used by our Platform and the intellectual property rights (including the copyrights) of the contents and information of and material on our Platform are owned by Teko.ph.

Any unlawful use of its software, graphics, data, information, photos, sound, music, video in the Platform shall constitute a material infringement of our intellectual property rights and is subject to appropriate proceedings and penalties provided by law.
13. Fees and Taxes

Teko.ph reserves the right to charge its Service Users and Technicians for the use of its Website and services subject to applicable taxes imposed in the Philippines. It is understood, that it may from time to time impose additional fees to its Users as it may deem necessary whenever the facilities in the Platform and/or additional services are requested by its Users and Technicians.
14. Complete Agreement

Except as expressly provided in a separate written agreement between you and Teko.ph these terms of use constitute the entire agreement between you and Teko with respect to the use of the website and the service provided.
15. Governing Law

The rights and obligations of the parties pursuant to this Agreement are governed by, and shall be construed in accordance with, the laws of the Philippines. Any disputes or issues not covered by the Terms and Conditions shall be resolved in Philippine courts.