Take Control of Your After-Sales With COMS

A powerful platform for next level after-sales management, built especially for appliance manufacturers and distributors.

Complete Order Management System

COMS is an end-to-end white label solution that seamlessly connects all your after-sales partners on a single platform in the cloud.

With COMS your after-sales is...

  • Streamlined and fully synced with your internal organizations, customers, and service partners.
  • Automated with intelligent routing and real-time tracking of all service requests from start to completion.
  • Flexible in a simple Software as a service (SaaS) model, managed in the cloud and projected to reduce costs by least 40%.
COMS

The Most Cost Efficient Platform

Reduce after-sales technology cost by up to 40% compared to other solutions like SAP/C4C.

696

Nationwide service partners currently
collaborating with manufacturers and
distributors on COMS

6

Manufacturers and distributors
currently dispatching and
managing jobs on COMS

79,269

Jobs dispatched and tracked
on COMS in the first 3 months
and growing

Carrier
Midea
Condura
Toshiba
Totaline
Kelvinator
Totaline
Kelvinator

Flexible and Robust

Your complete after-sales platform, powered by Teko.

customizable

Customizable

Front-end portals and interfaces customized according to your brand, service flows, and content.

powerful

Powerful Dashboard

Monitor real-time, measure key metrics, and connect partners, parts and logistics on a single comprehensive dashboard.

cloud-data

Cloud-Based

Platform technology fully maintained for you in the cloud, including scalability, redundancy and secure hosting.

Built For The Appliance Industry

Use automation and true real-time status updates to simplify and take control of In and Out-of-Warranty services, backjob processes, and parts ordering.

1plat

Customer Portal and Booking

2plat

Service and KPI Tracking

3plat

Call Center and Partner Portals

4plat

Parts Ordering and Status Tracking

6plat

Inventory Integration and Service Invoicing

5plat

Technician Mobile App

Key Features

Enhance communication and job progress tracking with powerful and easy to use features

For your customers

  • Self-service portal with a booking system and service rating capability
  • Customized design with your brand, services, and prices
  • Integrated email and SMS for service confirmations and updates

For your service partners

  • Service center, dealer, and technician portals
  • Automated Job matching, dispatching, and backjob processing
  • Easy and simplified Job completion, parts ordering, and service invoicing

For your after-sales teams

  • Call center portals and admin dashboards with a booking system
  • Fully customizable Job routing and service provider coverage areas
  • Complete control and tracking of all Jobs with real-time KPI monitoring
Teko COMS Service requests

Real-time progress tracking

Your after-sales team will prevent escalations faster than ever before with the real-time progress monitoring of all service providers.

Field service visibility

Your customers will follow the service delivery in real-time with automated features while your after-sales support team will get full visibility of the service progress.

Teko COMS field service tracking

Simple Pricing

Full access to all the powerful features of COMS with a flexible and cost effective pricing plan.

Php 125/job dispatch

minimum of 2,000 job orders per month

  • Includes job specific parts order
  • Unlimited portals for customers, after-sales, and call centers
  • Unlimited portals for service centers, dealers, and technicians
  • Exclusive support and platform maintenance 7 days a week
  • No contract, pay monthly, and cancel anytime

Php 85/parts dispatch

for parts sales not associated with any job order

  • No minimum orders per month
  • Convenient sales channel for parts
  • Available to all your service providers and partners
  • Includes order tracking and replacement process
  • Exclusive to manufacturers and distributors on COMS

A one time setup fee may apply depending on the level of customizations.