COMS After-Sales Plans

Select from flexible plans with no commitment.

Features
Basic
Essential
Comprehensive
Core Features
Order Auto-dispatch
Dispatch customer service requests instantly to your service partners.
Order Auto-match
Custom routing rules to match customer service requests with service providers.
Order Management
Reschedule, cancel, complete, and re-assign service requests. Manage service requests on behalf of customers and service providers.
Master Calendar View
View master calendar of all service requests in progress.
Custom Pricing
Set your own prices for your services.
Performance Monitoring
Track KPIs, service ratings, and service provider performance.
Customized Services
Customize with your brand, services, and links to your websites.
Email Notifications
Send automated service request confirmations, reminders and changes to your customers via email.
SMS Notifications
Send automated service request confirmations, reminders, and changes to your customers via SMS.
Built-in Communication
Communicate with business partners via built-in chat channels.
ERP Integration
Integrate with your existing financial ERP solution.
Escalation CRM
Monitor and assign escalated service requests to after-sales members and service partners.
Portals
Unlimited Customer Portals
Offer customer self-service portal with a built-in booking system.
Unlimited Call Center Portals
Offer call center portals with a built-in booking system.
Unlimited Service Provider Portals
Offer service provider portals with a built-in built-in booking system.
Unlimited Dealer Portals
Offer dealer portals with a built-in booking system.
Admin Dashboard
Access a comprehensive dashboard to monitor bookings, service KPIs, service providers, job activities, and much more.
Limited
Mobile App
Technician App
Offer Tech App for service provider technicians to receive jobs, submit field reports, and much more.
Service Providers and Technicians
Service Rating
View customer service ratings and feedback.
Service Provider Management
Manage service provider areas, service coverage, and daily jobs load.
Backjob Handling
Manage backjobs and and re-route jobs to other service providers.
Service Provider Calendar
View jobs calendar of each service provider.
Service Provider Performance
View real-time performance analytics of all service providers.
Field Service Tracking
Track and locate service providers in real-time and receive field updates.
Unit Handling
Unit Registration
Enable customers to register In-Warranty units.
Unit Replacement
Process unit replacement with an efficient workflow.
Parts Integration
Parts Inventory Integration
Integrate with your existing parts inventory system.
Parts Request
Allow service providers to request parts for the job and view stock availability.
Parts Status
Allow service providers to monitor parts order status and plan accordingly.
Platform Management and Support
Exclusive Technical Support
Benefit from a dedicated support team for your account.
System Logs
View extensive logs of your system and the history of admin changes.
Limited
Admin Access Roles
Control platform access with user roles and restrict sensitive areas.
Pricing
Price per Dispatch
1,000 minimum monthly volume*
Price per service request dispatched with a minimum of 1,000 dispatches per month.
$1.69
$1.99
$2.29

*Setup fees may apply and all amounts are in USD

Features
Basic
Essential
Comprehensive
Core Features
Order Auto-dispatch
Dispatch customer service requests instantly to your service partners.
Order Auto-match
Custom routing rules to match customer service requests with service providers.
Order Management
Reschedule, cancel, complete, and re-assign service requests. Manage service requests on behalf of customers and service providers.
Master Calendar View
View master calendar of all service requests in progress.
Custom Pricing
Set your own prices for your services.
Performance Monitoring
Track KPIs, service ratings, and service provider performance.
Customized Services
Customize with your brand, services, and links to your websites.
Email Notifications
Send automated service request confirmations, reminders and changes to your customers via email.
SMS Notifications
Send automated service request confirmations, reminders, and changes to your customers via SMS.
Built-in Communication
Communicate with business partners via built-in chat channels.
ERP Integration
Integrate with your existing financial ERP solution.
Escalation CRM
Monitor and assign escalated service requests to after-sales members and service partners.
Portals
Unlimited Customer Portals
Offer customer self-service portal with a built-in booking system.
Unlimited Call Center Portals
Offer call center portals with a built-in booking system.
Unlimited Service Provider Portals
Offer service provider portals with a built-in built-in booking system.
Unlimited Dealer Portals
Offer dealer portals with a built-in booking system.
Admin Dashboard
Access a comprehensive dashboard to monitor bookings, service KPIs, service providers, job activities, and much more.
Limited
Mobile App
Technician App
Offer Tech App for service provider technicians to receive jobs, submit field reports, and much more.
Service Providers and Technicians
Service Rating
View customer service ratings and feedback.
Service Provider Management
Manage service provider areas, service coverage, and daily jobs load.
Backjob Handling
Manage backjobs and and re-route jobs to other service providers.
Service Provider Calendar
View jobs calendar of each service provider.
Service Provider Performance
View real-time performance analytics of all service providers.
Field Service Tracking
Track and locate service providers in real-time and receive field updates.
Unit Handling
Unit Registration
Enable customers to register In-Warranty units.
Unit Replacement
Process unit replacement with an efficient workflow.
Parts Integration
Parts Inventory Integration
Integrate with your existing parts inventory system.
Parts Request
Allow service providers to request parts for the job and view stock availability.
Parts Status
Allow service providers to monitor parts order status and plan accordingly.
Platform Management and Support
Exclusive Technical Support
Benefit from a dedicated support team for your account.
System Logs
View extensive logs of your system and the history of admin changes.
Limited
Admin Access Roles
Control platform access with user roles and restrict sensitive areas.
Pricing
Price per Dispatch
1,000 minimum monthly volume*
Price per service request dispatched with a minimum of 1,000 dispatches per month.
$1.69
$1.99
$2.29

*Setup fees may apply and all amounts are in USD