COMS After-sales Plans
Select from flexible plans with no commitment.
Our Complete Order Management System (COMS) has flexible and cost effective pricing plans with powerful features for the management of the after-sales service of appliances and devices.
Features
Principal
For Service Provider
Essential
For Distributor
Complete
For Manufacturer
Core Features
Order Auto-dispatch
Dispatch customer service requests instantly to your service partners.
Order Auto-match
Custom routing rules to match customer service requests with service providers.
Order Management
Reschedule, cancel, complete, and re-assign service requests. Manage service requests on behalf of customers and service providers.
Master Calendar View
View master calendar of all service requests in progress.
Custom Pricing
Set your own prices for your services.
Performance Monitoring
Track KPIs, service ratings, and service provider performance.
Customized Services
Customize with your brand, services, and links to your websites.
Escalation CRM
Monitor and assign escalated service requests to after-sales members and service partners.
Communication and Integration
Email Notifications
Send automated service request confirmations, reminders and changes to your customers via email.
SMS Notifications
Send automated service request confirmations, reminders, and changes to your customers via SMS.
Built-in Communication
Communicate with business partners via built-in chat channels.
ERP Integration
Integrate with your existing financial ERP solution.
Portals
Customer Portals
Offer customer self-service portal with a built-in booking system.
Call Center Portals
Offer call center portals with a built-in booking system.
Service Provider Portals
Offer service provider portals with a built-in built-in booking system.
Dealer Portals
Offer dealer portals with a built-in booking system.
Admin Dashboard
Access a comprehensive dashboard to monitor bookings, service KPIs, service providers, job activities, and much more.
Limited
Mobile App
Technician App
Offer Tech App for service provider technicians to receive jobs, submit field reports, and much more.
Service Providers and Technicians
Service Provider Management
Manage service provider areas, service coverage, and daily jobs load.
Backjob Handling
Manage backjobs and and re-route jobs to other service providers.
Service Provider Calendar
View jobs calendar of each service provider.
Service Rating
View customer service ratings and feedback.
Service Provider Performance
View real-time performance analytics of all service providers.
Field Service Tracking
Track and locate service providers in real-time and receive field updates.
Unit Handling
Unit Registration
Enable customers to register In-Warranty units.
Unit Replacement
Process unit replacement with an efficient workflow.
Parts Integration
Parts Inventory Integration
Integrate with your existing parts inventory system.
Parts Request
Allow service providers to request parts for the job and view stock availability.
Parts Status
Allow service providers to monitor parts order status and plan accordingly.
Platform Management and Support
Exclusive Technical Support
Benefit from a dedicated support team for your account.
Limited
System Logs
View extensive logs of your system and the history of admin changes.
Admin Access Roles
Control platform access with user roles and restrict sensitive areas.
Pricing
Minimum Monthly Volume
Minimum number of service requests billed per month.
1000
3000
5000
Fee per Dispatch
Fee per service request dispatch by the booking system.
USD $1.29
USD $1.79
USD $2.19
Features
Principal
For Service Provider
Essential
For Distributor
Complete
For Manufacturer
Core Features
Order Auto-dispatch
Dispatch customer service requests instantly to your service partners.
Order Auto-match
Custom routing rules to match customer service requests with service providers.
Order Management
Reschedule, cancel, complete, and re-assign service requests. Manage service requests on behalf of customers and service providers.
Master Calendar View
View master calendar of all service requests in progress.
Custom Pricing
Set your own prices for your services.
Performance Monitoring
Track KPIs, service ratings, and service provider performance.
Customized Services
Customize with your brand, services, and links to your websites.
Escalation CRM
Monitor and assign escalated service requests to after-sales members and service partners.
Communication and Integration
Email Notifications
Send automated service request confirmations, reminders and changes to your customers via email.
SMS Notifications
Send automated service request confirmations, reminders, and changes to your customers via SMS.
Built-in Communication
Communicate with business partners via built-in chat channels.
ERP Integration
Integrate with your existing financial ERP solution.
Portals
Customer Portals
Offer customer self-service portal with a built-in booking system.
Call Center Portals
Offer call center portals with a built-in booking system.
Service Provider Portals
Offer service provider portals with a built-in built-in booking system.
Dealer Portals
Offer dealer portals with a built-in booking system.
Admin Dashboard
Access a comprehensive dashboard to monitor bookings, service KPIs, service providers, job activities, and much more.
Limited
Mobile App
Technician App
Offer Tech App for service provider technicians to receive jobs, submit field reports, and much more.
Service Providers and Technicians
Service Provider Management
Manage service provider areas, service coverage, and daily jobs load.
Backjob Handling
Manage backjobs and and re-route jobs to other service providers.
Service Provider Calendar
View jobs calendar of each service provider.
Service Rating
View customer service ratings and feedback.
Service Provider Performance
View real-time performance analytics of all service providers.
Field Service Tracking
Track and locate service providers in real-time and receive field updates.
Unit Handling
Unit Registration
Enable customers to register In-Warranty units.
Unit Replacement
Process unit replacement with an efficient workflow.
Parts Integration
Parts Inventory Integration
Integrate with your existing parts inventory system.
Parts Request
Allow service providers to request parts for the job and view stock availability.
Parts Status
Allow service providers to monitor parts order status and plan accordingly.
Platform Management and Support
Exclusive Technical Support
Benefit from a dedicated support team for your account.
Limited
System Logs
View extensive logs of your system and the history of admin changes.
Admin Access Roles
Control platform access with user roles and restrict sensitive areas.
Pricing
Minimum Monthly Volume
Minimum number of service requests billed per month.
1000
3000
5000
Fee per Dispatch
Fee per service request dispatch by the booking system.
USD $1.29
USD $1.79
USD $2.19
A setup fee may apply.