Explore The Extensive Features Of COMS

Built for the after-sales needs of appliance manufacturers and distributors.

Let automation handle your customers service requests

Engage the system intelligence to handle timely tasks and let your after-sales team focus on important duties.

Auto Dispatch

Order auto-dispatch

Automatically dispatch your customer order to service providers.

Auto Match

Order auto-match

Automatically match orders to service providers according to your job routing rules.

Order Management

Order management

Take control and update orders on behalf of your customers and service providers anytime.

Calendar

Orders calendar view

View your master calendar of all orders in progress by all service providers in real-time.

Follow the after service delivery and remain informed

Receive replies to confirmations from your customers, handle the after service needs and track the quality.

Order Confirmation

Order confirmations

Send automated emails and SMS confirmations to your customers and service providers.

Service Rating

Service rating and feedback

Follow the quality of the service delivered and valuable customer feedback after each service.

Backjob Handling

Backjob handling

Re-open jobs and route them to original service providers or assign them to others.

Performance Monitoring

Performance monitoring

View KPIs, monitor real-time statistics and performance data of all service providers.

Simplify access for everyone through easy to use portals

Sync all your customers and partners with user friendly portals to provide you real-time insights.

Customer Portal

Customer portal and booking

Let your customers book and manage their service requests anytime.

Partner Portal

Partner portal and booking

Let your service providers receive and update jobs, order parts and book requests for their walk-in customers.

Call Center

Call center portal

Let your call center agents book and updates jobs and respond faster to customer inquiries.

Admin Dasboard

Admin dashboard

Monitor and resolve issues in real-time via powerful metrics and admin control.

Monitor and communicate with partners in the field

Act fast and prevent escalations with alerts, real-time communication and jobs progress tracking.

Field Tracking

Field service tracking

Locate and track service providers in the field with real-time updates.

Service Partner Management

Service providers management

Manage service areas, service coverage, and daily volume load for all your services partners.

Field Reports

Field reports

Collect data and receive updates with attachments in any file format: PDF, JPG, PNG.

Built-in Communication

Built-in communications

Connect in real-time with your entire team via built-in communication channels.

Integrate with your existing parts and ERP/CRM systems

Customize and integrate with your existing financial and inventory systems.

ERP/CRM

ERP/CRM integration

Integrate with your existing ERP/CRM solutions such as SAP S/4Hana.

Parts Inventory

Parts inventory integration

Integrated with your parts inventory system and allow your service providers to order parts anytime

Custom Domain

Custom domain

Use your domain name and branding to deliver seamless service to your customers.

Custom Pricing

Custom pricing

Customize with your own service rates and service details.

Receive full platform maintenance and support

Automatically receive all new features and updates with exclusive support 7 days a week.

Technical Support

Exclusive technical support

Receive the support of COMS dedicated technical team, 7 days a week.

System Logs

System logs

Find out critical changes of partners and after-sales staff on the platform in real-time.